Metbet Terms and Conditions — Know the Rules Before You Play

01Introduction & Definitions

Metbet (bundles https://metbet.bio) is an online betting and gaming platform serving users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between Metbet and its users. Every user is responsible for reading these Terms in full before using the platform.

A few key terms are used throughout this document. "Platform" refers to the Metbet website and mobile app. "User" or "you" refers to anyone registered on or using Metbet's services. "We" or "Metbet" refers to the authority operating the platform.

Metbet reserves the right to update these Terms at any time. Any changes will be announced on the platform, with the effective date clearly stated. Continued use of the platform after such changes constitutes your acceptance of the updated Terms.

02Account Registration & Eligibility

To create an account on Metbet, you must meet the following requirements:

• You must be at least 18 (eighteen) years of age.
• Participating in online betting must not be prohibited by law in your country of residence.
• All information provided must be truthful, accurate, and complete.
• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• Accounts must be registered in your own name; creating or managing an account on behalf of another person is not permitted.

At registration, you will be required to provide your full name, date of birth, email address, and mobile number. Metbet may request additional documents at any time for identity verification purposes — such as a national ID, passport, or driving licence. Failure to cooperate with the verification process may result in a temporary account suspension.

Keeping your account password secure is entirely your responsibility. If you notice any unauthorized access to your account, contact Metbet support immediately. You are responsible for all activity carried out from your account.

03Betting Rules

The following rules apply to all betting activity on Metbet. All betting conducted on the platform is governed by these Terms and Conditions:

• Once a bet is confirmed, it cannot be cancelled or changed, except where the cash-out feature is available and active.
• If an event is cancelled or abandoned, the stake for that bet will be automatically returned to your account.
• Metbet reserves the right to void any bet placed at incorrect odds due to a technical error.
• If multiple accounts are used to place bets on a single event, or if any form of manipulation is detected, all accounts involved will be suspended.
• Minimum and maximum bet limits will be clearly displayed alongside each event.

Odds can change rapidly in live betting. If odds shift before your bet is processed, Metbet will either accept the bet at the updated odds or offer you the option to cancel. Any bet placed with prior knowledge of an outcome or based on false information will be voided and all associated winnings forfeited.

04Bonus & Promotion Policy

Metbet regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which must be read before claiming. General bonus policies include:

• The welcome bonus is available to new members only and can be claimed once per account.
• To withdraw bonus funds, you must meet the specified wagering requirements, which are typically 15 to 30 times the bonus amount.
• Attempting to claim a bonus more than once from the same person, household, or IP address is strictly prohibited.
• Winnings from bonuses may only be wagered on specific game categories, which will be listed alongside each offer.
• Any unused bonus will be automatically forfeited once the promotional offer expires.
• Metbet reserves the right to modify or withdraw any bonus offer at any time.

Abuse of the bonus system — such as creating multiple accounts solely to claim bonuses or deliberately circumventing wagering requirements — will result in immediate account closure and forfeiture of all bonuses and winnings.

05Payments, Deposits & Withdrawals

Metbet supports a range of local payment methods tailored to the convenience of users in Bangladesh. The terms governing payments are as follows:

• The minimum deposit amount is BDT 200 (two hundred taka).
• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• The withdrawal account must be registered in the user's own name.
• Large withdrawal requests may be delayed until verification is complete.
• Metbet reserves the right to place payments on hold in cases of suspected fraud or suspicious activity.

Deposited funds should only be used for betting or gaming. Metbet does not provide banking or financial services. All financial transactions are conducted through encrypted channels, and users' financial information is never shared with third parties.

06Responsible Gaming Policy

Metbet believes that betting is a form of entertainment — not a source of income. Ensuring responsible gaming is a core part of our Terms. To support this, we offer the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set your own maximum bet amount for each wager.
• Self-Exclusion: Temporarily or permanently close your account.
• Cooling-Off Period: Take a break from betting for a set period of time.
• Reality Check: Periodic reminders showing your time spent playing and amount spent.

Metbet does not provide services to anyone under the age of 18, under any circumstances. To help keep minors away from gaming, Metbet recommends the use of parental control software. For more information, visit our Responsible Gaming Visit the page.

07Privacy & Personal Information

Metbet takes user privacy seriously. Information collected at registration is used solely for account management, identity verification, and security purposes.

• Your personal data will never be shared with or sold to third parties for marketing purposes.
• Information may be disclosed in response to a valid request from a law enforcement authority.
• All personal data is secured using industry-standard encryption technology.
• Users may contact support to view or update their stored personal information at any time.

For more details, please visit our Privacy Policy Read the page, which covers everything related to our cookie policy, data retention, and information sharing with third parties.

08Account Suspension & Closure

Metbet may suspend a user's account temporarily or close it permanently without prior notice in the following circumstances:

• Any violation of these Terms and Conditions.
• Registering with false information or concealing your identity.
• Operating multiple accounts.
• Attempting to abuse the bonus system or commit fraud.
• Hacking, botting, or interfering with the normal operation of the platform.
• Suspicion of money laundering or any other financial crime.

Metbet makes account closure decisions after conducting an appropriate investigation. Users may also request to close their own account — in which case any remaining balance will be refunded, subject to verification.

09Terms & Conditions Updates

Metbet reserves the right to amend these Terms and Conditions at any time. Users will be notified of significant changes in advance via email or an on-platform notification.

Updated Terms take effect from the date they are published. Continued use of the platform after any changes will be taken as your acceptance of the new Terms. If you do not agree with any changes, you have the option to close your account.

The latest version of these Terms and Conditions is always available on this page of the Metbet website. Previous versions are kept in an archive and can be requested through support.

10Contact & Complaints

If you have any questions or complaints about these Terms and Conditions, please contact the Metbet support team. We are available 24 hours a day, 7 days a week.

• Get instant help via live chat.
• Send a detailed complaint by email to: [email protected]
• We aim to resolve all complaints within 48 hours.

Including your account number, the date of the incident, and a detailed description when submitting a complaint will help us resolve it faster. Metbet takes every complaint seriously and is committed to ensuring a fair resolution.